Privacy Policy

 

At Pristine Developers, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and purchase our products.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you interact with our website:

Account and Order Information:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment information (processed securely through our payment processor)

Communication Information:

  • Email correspondence
  • Phone call records
  • Customer service chat logs
  • Feedback and reviews

Account Credentials:

  • Username and password (encrypted)
  • Account preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior:

Technical Information:

  • IP address
  • Browser type and version
  • Operating system
  • Device type (mobile, tablet, desktop)
  • Screen resolution

Usage Information:

  • Pages visited
  • Time and date of visits
  • Time spent on pages
  • Referring website
  • Click patterns and navigation paths
  • Search queries on our site

Cookies and Tracking Technologies:

  • Session cookies
  • Persistent cookies
  • Web beacons
  • Analytics data

Information from Third Parties

We may receive information about you from:

  • Payment processors (transaction verification)
  • Shipping carriers (delivery updates)
  • Social media platforms (if you connect your account)
  • Marketing partners (with your consent)

How We Use Your Information

We use the collected information for the following purposes:

Order Processing and Fulfillment

  • Process and complete your orders
  • Send order confirmations and shipping notifications
  • Provide customer support
  • Process returns and refunds
  • Manage your account

Communication

  • Respond to your inquiries and requests
  • Send important updates about your orders
  • Provide technical support
  • Send administrative information

Marketing (With Your Consent)

  • Send promotional emails about new products and special offers
  • Display personalized advertisements
  • Send newsletters and updates
  • Conduct surveys and gather feedback

Business Operations

  • Improve our website and user experience
  • Analyze website traffic and usage patterns
  • Prevent fraud and enhance security
  • Comply with legal obligations
  • Resolve disputes

Product and Service Improvement

  • Understand customer preferences
  • Develop new products and features
  • Optimize our digital and physical product offerings
  • Conduct research and analytics

How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

E-commerce Platform:

  • Shopify (website hosting and order management)

Payment Processing:

  • Payment processors (credit card processing, secure transactions)
  • We do not store complete credit card information on our servers

Shipping and Delivery:

  • Shipping carriers (FedEx, UPS, USPS, etc.)
  • Order fulfillment services

Communication Services:

  • Email service providers
  • SMS notification services
  • Customer support platforms

Analytics and Marketing:

  • Google Analytics
  • Marketing automation tools
  • Social media platforms

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and property
  • Prevention of fraud or illegal activities
  • Protection of personal safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner. We will notify you of any such change.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

Security Measures

  • SSL/TLS encryption for data transmission
  • Secure servers and databases
  • Regular security audits
  • Access controls and authentication
  • Employee training on data protection
  • Secure payment processing (PCI DSS compliant)

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes described in this policy
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

Retention Periods:

  • Order and transaction data: 7 years (for tax and accounting purposes)
  • Account information: Until account deletion requested
  • Marketing communications: Until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)

Your Privacy Rights

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of your personal information
  • Receive your data in a portable format

Correction and Update

  • Update or correct inaccurate information
  • Complete incomplete information

Deletion

  • Request deletion of your personal information
  • Right to be forgotten (where applicable)

Restriction and Objection

  • Restrict processing of your information
  • Object to certain types of processing
  • Opt-out of marketing communications

Withdraw Consent

  • Withdraw consent for data processing at any time
  • Unsubscribe from marketing emails

Data Portability

  • Request transfer of your data to another service

To exercise these rights, contact us at:

  • Email: cyrilnicolasg@gmail.com
  • Phone: +1 516-404-5110

We will respond to your request within 30 days.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience.

Types of Cookies We Use

Essential Cookies:

  • Required for website functionality
  • Shopping cart and checkout process
  • Account authentication
  • Security features

Performance Cookies:

  • Analytics and website performance
  • Understanding user behavior
  • Improving user experience

Functional Cookies:

  • Remember your preferences
  • Language settings
  • Location information

Marketing Cookies:

  • Personalized advertisements
  • Track marketing campaign effectiveness
  • Social media integration

Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies
  • Delete existing cookies
  • Allow cookies from specific websites
  • Receive notifications when cookies are set

Note: Disabling essential cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you believe we have collected information from a child, please contact us at cyrilnicolasg@gmail.com.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

Do Not Track Signals

Some browsers have "Do Not Track" features. Currently, there is no industry standard for responding to these signals. We do not currently respond to Do Not Track signals.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act:

  • Right to know what personal information is collected
  • Right to know if personal information is sold or disclosed
  • Right to say no to the sale of personal information (we do not sell information)
  • Right to access your personal information
  • Right to delete your personal information
  • Right to non-discrimination for exercising your rights

European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation:

  • Legal basis for processing (consent, contract, legitimate interest)
  • Right to lodge a complaint with a supervisory authority
  • Right to data portability
  • Automated decision-making protections

Marketing Communications

You can opt-out of marketing communications at any time:

Email:

  • Click the "unsubscribe" link in any marketing email
  • Contact us at cyrilnicolasg@gmail.com

SMS:

  • Reply "STOP" to any marketing text message

Phone:

  • Request removal from our calling list

Note: You will still receive transactional emails related to your orders and account.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Pristine Developers
256 5th Ave
New York, NY 10001
United States

Email: cyrilnicolasg@gmail.com
Phone: +1 516-404-5110
Website: https://pristinedevelopers.myshopify.com
Business Hours: Monday to Friday, 09:00 AM to 6:00 PM GMT
Response Time: 24 to 48 hours

Your privacy matters to us. Thank you for trusting Pristine Developers with your information.