Return and Refund Policy

 

At Pristine Developers, we want you to be completely satisfied with your purchase. We sell both digital and physical products, and we've created this policy to make returns and refunds as straightforward as possible.

30-Day Return Policy

We offer a 30-day return policy on eligible products. If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order.

Physical Products

Eligibility for Returns:

  • Products must be returned within 30 days of delivery
  • Items must be unused, in original condition, and in original packaging
  • All tags, labels, and protective coverings must be intact
  • Products must not show signs of wear, damage, or alteration
  • Proof of purchase (order number or receipt) is required

Non-Returnable Physical Items:

  • Products marked as "final sale" or "non-returnable"
  • Personalized or custom-made items
  • Items damaged due to misuse or improper care
  • Products without original packaging or missing components

Digital Products

Due to the nature of digital goods, digital products are generally non-refundable once downloaded or accessed. However, we will consider refund requests in the following circumstances:

  • The digital product is defective or corrupted and cannot be fixed
  • You were charged twice for the same product
  • The product description was materially misleading
  • Technical issues prevent you from accessing the product after reasonable troubleshooting

Important: Digital products must not have been downloaded, accessed, or used to be eligible for a refund. Please contact us immediately if you experience any issues.

How to Request a Return or Refund

Step 1: Contact Us
Reach out to our customer service team within 30 days of receiving your order:

  • Email: cyrilnicolasg@gmail.com
  • Phone: +1 516-404-5110
  • Business Hours: Monday to Friday, 09:00 AM to 6:00 PM GMT

Step 2: Provide Information
Please include the following in your return request:

  • Order number
  • Item(s) you wish to return
  • Reason for return
  • Photos (if the product is damaged or defective)

Step 3: Receive Return Authorization
We will review your request and respond within 24 to 48 hours with:

  • Return authorization and instructions
  • Return shipping address (for physical products)
  • Any additional information needed

Step 4: Ship Your Return (Physical Products Only)
Once authorized, please ship the item to:

Pristine Developers
256 5th Ave
New York, NY 10001
United States

Refund Processing

Inspection and Approval

  • Physical products will be inspected upon receipt
  • Returns must meet our eligibility criteria
  • We will notify you once your return has been inspected and approved

Refund Timeline

  • Approved refunds will be processed within 5-7 business days
  • Refunds will be issued to the original payment method
  • Please allow 5-10 business days for the refund to appear in your account, depending on your financial institution

Partial Refunds

In some cases, partial refunds may be granted for:

  • Items returned without original packaging
  • Products with minor signs of use (at our discretion)
  • Items returned after 30 days but within 45 days (25% restocking fee may apply)

Return Shipping Costs

Standard Returns:

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping method
  • Pristine Developers is not responsible for items lost or damaged during return shipping

Defective or Incorrect Items:

  • We will provide a prepaid return label
  • No shipping costs will be charged to you
  • Please contact us immediately if you receive a defective or incorrect item

Exchanges

We currently do not offer direct exchanges. If you need a different item:

  1. Return the original product following our return process
  2. Place a new order for the desired item
  3. Once your return is approved, a refund will be processed

Damaged or Defective Items

If you receive a damaged or defective product:

  • Contact us within 7 days of delivery
  • Provide photos showing the damage or defect
  • We will arrange for a replacement or full refund at no cost to you
  • Return shipping will be covered by Pristine Developers

Late or Missing Refunds

If you have not received your refund within the expected timeframe:

  1. Check your bank account again
  2. Contact your credit card company (processing may take time)
  3. Contact your bank (processing delays may occur)
  4. If you've done all of this and still have not received your refund, contact us at cyrilnicolasg@gmail.com

Cancellations

Before Shipment (Physical Products)

  • Orders can be cancelled free of charge before shipping
  • Contact us immediately at cyrilnicolasg@gmail.com or +1 516-404-5110
  • Cancellation requests must be made before 6:00 PM GMT (our order cut-off time)

After Shipment

  • Once shipped, standard return procedures apply
  • You may refuse delivery, and the item will be returned to us
  • Refund will be processed once we receive the returned item

Digital Products

  • Digital product orders cannot be cancelled once access has been granted or download has occurred

Contact Information

If you have any questions about our Return and Refund Policy, please contact us:

Pristine Developers
256 5th Ave
New York, NY 10001
United States

Email: cyrilnicolasg@gmail.com
Phone: +1 516-404-5110
Website: https://pristinedevelopers.myshopify.com
Business Hours: Monday to Friday, 09:00 AM to 6:00 PM GMT
Response Time: 24 to 48 hours

Policy Updates

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Thank you for shopping with Pristine Developers. Your satisfaction is our priority.