Shipping Policy

 

At Pristine Developers, we are committed to delivering your orders promptly and securely. This Shipping Policy outlines our shipping practices for both physical and digital products.

Shipping Overview

Free Standard Shipping

We offer FREE standard shipping on all physical product orders!

Estimated Delivery Time: 3 to 8 business days

Order Cut-Off Time: 6:00 PM GMT
Orders placed after 6:00 PM GMT will be processed the next business day.

Order Processing

Processing Time

Business Days: Monday to Friday, 09:00 AM to 6:00 PM GMT

Standard Processing:

  • Most orders are processed within 1-2 business days
  • Orders are not processed on weekends or holidays
  • You will receive an order confirmation email immediately after purchase
  • A shipping confirmation email with tracking information will be sent once your order ships

Order Cut-Off Time

  • Orders placed before 6:00 PM GMT on business days will be processed the same day
  • Orders placed after 6:00 PM GMT or on weekends/holidays will be processed the next business day

High Volume Periods

During peak seasons (holidays, sales events), processing times may be extended by 1-2 additional business days. We will notify you of any delays.

Physical Product Shipping

Domestic Shipping (United States)

Standard Shipping:

  • Cost: FREE
  • Delivery Time: 3 to 8 business days after shipment
  • Carriers: USPS, FedEx, UPS, or other reliable carriers
  • Tracking: Provided for all orders

Shipping Address:

  • Ensure your shipping address is complete and accurate
  • We ship to residential and business addresses
  • P.O. Boxes are accepted for eligible items
  • Address changes must be requested before shipment

International Shipping

Availability:

  • International shipping may be available for select countries
  • Rates and delivery times vary by destination
  • Additional costs may apply for international orders

International Customers:

  • You are responsible for customs duties, taxes, and import fees
  • Delivery times may be longer due to customs processing
  • Customs delays are beyond our control
  • Refused shipments will be returned at your expense

Restrictions:

  • Some products cannot be shipped internationally due to regulations
  • Certain destinations may not be available

Shipping Carriers

We use trusted shipping carriers including:

  • United States Postal Service (USPS)
  • FedEx
  • UPS
  • Other reliable regional carriers

We select the most appropriate carrier based on your location and package size to ensure timely delivery.

Digital Product Delivery

Instant Delivery

Digital products are delivered electronically immediately after purchase:

Delivery Method:

  • Download link sent to your email address
  • Access via your account dashboard on our website
  • Instant access upon successful payment

Important Information:

  • Check your spam/junk folder if you don't receive the email within 10 minutes
  • Download links may expire after 30 days
  • You are responsible for downloading and storing your digital products
  • Digital products have no shipping fees

Accessing Digital Products

  1. Via Email: Click the download link in your order confirmation email
  2. Via Account: Log into your account and visit "My Orders" or "Downloads"
  3. Backup: Save digital products to your device or cloud storage immediately

If you experience any issues accessing your digital product, contact us within 48 hours at cyrilnicolasg@gmail.com.

Order Tracking

Tracking Information

Once your order ships, you will receive:

  • Shipping confirmation email
  • Tracking number
  • Carrier information
  • Estimated delivery date

How to Track Your Order

  1. Email Link: Click the tracking link in your shipping confirmation email
  2. Carrier Website: Visit the carrier's website and enter your tracking number
  3. Contact Us: Email cyrilnicolasg@gmail.com for tracking assistance

Tracking Updates

  • Tracking information is typically updated within 24-48 hours of shipment
  • Allow time for the carrier to scan and update package status
  • Contact us if tracking hasn't updated after 2 business days

Delivery

Delivery Timeframes

Standard Shipping: 3 to 8 business days

Total Time from Order to Delivery:

  • Processing: 1-2 business days
  • Transit: 3-8 business days
  • Total: Approximately 4-10 business days

Note: Delivery times are estimates and not guaranteed. Actual delivery may vary based on location and carrier performance.

Delivery Locations

Residential Addresses:

  • Packages are delivered to your door or mailbox
  • Signature may be required for high-value items

Business Addresses:

  • Delivered during business hours
  • May be left with reception or front desk

P.O. Boxes:

  • Accepted for eligible small items
  • Some products cannot be shipped to P.O. Boxes

Delivery Issues

No One Home:

  • Carrier will leave a delivery notice
  • Package may be left at the door (carrier discretion)
  • You may need to pick up from a carrier location

Failed Delivery Attempts:

  • Carrier typically attempts delivery 2-3 times
  • After failed attempts, package is returned to carrier facility
  • Contact carrier to arrange redelivery or pickup

Package Marked as Delivered but Not Received:

  1. Check with neighbors or household members
  2. Look around your property (porches, side doors, mailbox)
  3. Wait 24 hours (sometimes marked early)
  4. Contact the carrier
  5. Contact us at cyrilnicolasg@gmail.com if unresolved

Shipping Restrictions

Items We Cannot Ship

Some items may have shipping restrictions:

  • Hazardous materials
  • Oversized items (case-by-case basis)
  • Items restricted by carrier or destination regulations

Restricted Destinations

We may be unable to ship to:

  • Military APO/FPO addresses (contact us for availability)
  • International locations with import restrictions
  • Remote or rural areas with limited carrier access

If your location is restricted, we will notify you and provide a full refund.

Address Errors and Changes

Before Shipment

Address Changes:

  • Contact us immediately at cyrilnicolasg@gmail.com or +1 516-404-5110
  • We will update your address if the order hasn't shipped
  • No additional fees for pre-shipment address changes

After Shipment

Address Corrections:

  • Contact the carrier directly with your tracking number
  • Address changes after shipment may incur carrier fees
  • We are not responsible for packages shipped to incorrect addresses provided by you

Returned Packages:

  • Packages returned due to incorrect addresses will be reshipped once we receive them
  • You may be charged for reshipment costs

Lost, Damaged, or Stolen Packages

Lost Packages

If your package is lost in transit:

  1. Wait until the estimated delivery window has passed
  2. Check tracking status on carrier website
  3. Contact the carrier to file a claim
  4. Contact us at cyrilnicolasg@gmail.com

Our Response:

  • We will work with the carrier to locate your package
  • If the package cannot be located, we will send a replacement or issue a refund
  • Claims must be filed within 30 days of shipment

Damaged Packages

If your package arrives damaged:

  1. Inspect the package immediately upon delivery
  2. Take photos of the damaged packaging and product
  3. Contact us within 7 days at cyrilnicolasg@gmail.com

Include in Your Report:

  • Order number
  • Photos of damage
  • Description of the issue

Our Response:

  • We will arrange for a replacement or refund
  • Return shipping will be covered by us for damaged items

Stolen Packages

If you believe your package was stolen:

  1. Confirm delivery with tracking information
  2. Check with neighbors and household members
  3. File a police report (recommended)
  4. Contact us at cyrilnicolasg@gmail.com

Our Response:

  • We will review your case on an individual basis
  • May require a copy of the police report
  • We will work with you to find a resolution

Prevention Tips:

  • Request signature confirmation for high-value orders
  • Use a secure delivery location
  • Track your package and arrange to be home for delivery

Holidays and Peak Seasons

Holiday Shipping

During major holidays, please allow extra time for processing and delivery:

Common Holidays (No Processing):

  • New Year's Day
  • Memorial Day
  • Independence Day (July 4th)
  • Labor Day
  • Thanksgiving
  • Christmas Day

Peak Season Delays:

  • Black Friday through New Year's
  • Back-to-school season
  • Major sale events

We recommend ordering early during peak seasons to ensure timely delivery.

Customs and International Duties

International Orders

Your Responsibilities:

  • Customs duties and import taxes
  • VAT or GST charges
  • Customs brokerage fees
  • Accurate customs declarations

Our Responsibilities:

  • Complete customs documentation accurately
  • Declare product value correctly
  • Ship via appropriate international carriers

Important Notes:

  • Customs fees vary by country and product type
  • You will be contacted by customs or carrier for payment
  • Refusing a package due to customs fees will result in return charges
  • We cannot predict or pay customs fees on your behalf

Customs Delays

International shipments may experience delays due to:

  • Customs inspections
  • High volume periods
  • Local holidays
  • Documentation issues

These delays are beyond our control, and we appreciate your patience.

Contact Us

If you have questions about shipping or need assistance with your order, please contact us:

Pristine Developers
256 5th Ave
New York, NY 10001
United States

Email: cyrilnicolasg@gmail.com
Phone: +1 516-404-5110
Website: https://pristinedevelopers.myshopify.com
Business Hours: Monday to Friday, 09:00 AM to 6:00 PM GMT
Response Time: 24 to 48 hours

We're here to help ensure your order arrives safely and on time!

Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

Thank you for shopping with Pristine Developers. We appreciate your business!